Refund and Returns

**Refund and Returns Policy**

**Overview**

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

**Non-returnable Items**

Several types of goods are exempt from being returned:

– Perishable goods such as food, flowers, newspapers, or magazines

– Intimate or sanitary goods

– Hazardous materials

– Flammable liquids or gases

– Gift cards

– Downloadable software products

– Certain health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

**Partial Refunds**

Partial refunds may be granted in certain situations:

– Books with obvious signs of use

– Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

– Any item not in its original condition, damaged, or missing parts not due to our error

– Any item returned more than 30 days after delivery

**Refunds**

Once your return is received and inspected, we will send you an email notification. We will also inform you if your refund is approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

**Late or Missing Refunds**

If you haven’t received your refund yet, please:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank, as there is often processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at {email address}.

**Sale Items**

Only regular priced items may be refunded. Sale items cannot be refunded.

**Exchanges**

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at {email address} and send your item to: {physical address}.

**Gifts**

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be informed about your return.

**Shipping Returns**

To return your product, mail it to: {physical address}. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

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